Terms of service

Terms of Service – Ten Twelve Watches

Overview

This website is operated by Ten Twelve Watches. Throughout the site, the terms “we”, “us”, and “our” refer to Ten Twelve Watches. By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service, including all policies referenced herein.

These Terms apply to all users of the site, including browsers, customers, and purchasers.

If you do not agree to these Terms, you may not access the website or use our services.

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1. Online Store Terms

By using this site, you confirm that you are at least the age of majority in your country or region, or that you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction, including intellectual property laws.

Any breach of these Terms will result in termination of services.

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2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

Your content (excluding payment information) may be transferred unencrypted over networks. Payment information is always encrypted during transmission.

You agree not to reproduce, copy, resell, or exploit any portion of our service without written permission.

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3. Accuracy of Information

We are not responsible if information on this site is not accurate, complete, or current. Content is provided for general information only and should not be solely relied upon for decision-making.

We reserve the right to modify content at any time without obligation to update it.

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4. Pricing and Service Changes

Prices and product availability are subject to change without notice.

We reserve the right to modify or discontinue any product or service at any time without liability.

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5. Products and Services

Certain products may be available exclusively online and may have limited quantities.

All products are subject to availability and return or exchange only according to our Return & Refund Policy.

We reserve the right to limit sales, quantities, or refuse orders at our sole discretion.

Product descriptions and pricing may change without notice.

We do not guarantee that product quality will meet all expectations or that errors will be corrected.

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6. Order Acceptance and Account Information

We reserve the right to refuse or cancel any order at our discretion, including suspected fraudulent or abnormal orders.

We may limit or cancel quantities purchased per person, household, or order.

You agree to provide accurate and complete billing and shipping information and to update it as needed to complete transactions.

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7. Shipping and Delivery

Shipping is handled using trusted international logistics partners and may include express carriers such as DHL, FedEx, or equivalent services depending on destination and product type.

Estimated delivery time is typically 7–14 working days, but delays may occur due to customs clearance, courier delays, or external factors beyond our control.

We are not responsible for delays caused by customs, import procedures, or carrier-related issues.

Risk of loss transfers to the customer once the order has been handed to the shipping carrier.

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8. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

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9. Returns, Refunds, and Warranty

All returns, refunds, and warranty claims are governed by our:

• Return & Refund Policy

• Warranty Policy

These policies form part of these Terms of Service.

In case of any conflict, product-specific terms stated on the product page take priority over general policies.

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10. Refund Disputes and Chargebacks

Before initiating any payment dispute or chargeback, customers agree to contact us directly at support@tentwelve1012.com to allow us to resolve the issue.

We reserve the right to contest any chargeback or dispute with supporting evidence, including order records, communication history, and proof of delivery.

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11. Optional Tools

We may provide access to third-party tools without monitoring or control. These are provided “as is” and used at your own risk.

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12. Third-Party Links

We are not responsible for third-party websites or services linked from our site. Customers should review third-party policies before engaging in transactions.

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13. User Conduct

You agree not to use the site for unlawful purposes, fraudulent activity, or actions that may harm the website or other users.

We reserve the right to terminate access for violations.

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14. Limitation of Liability

We do not guarantee uninterrupted or error-free service.

All products and services are provided “as is” without warranties beyond those explicitly stated.

Ten Twelve Watches shall not be liable for any indirect, incidental, or consequential damages arising from use of our products or services.

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15. Indemnification

You agree to indemnify and hold harmless Ten Twelve Watches and its affiliates from any claims arising from your breach of these Terms or violation of any law or third-party rights.

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16. Severability

If any provision of these Terms is found unenforceable, the remaining provisions shall remain valid and enforceable.

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17. Termination

These Terms remain in effect unless terminated by either party. We may terminate access if you violate any Terms.

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18. Entire Agreement

These Terms, along with our policies, constitute the full agreement between you and Ten Twelve Watches, superseding prior agreements.

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19. Governing Law

These Terms are governed by the laws of Singapore.

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20. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the site constitutes acceptance of any changes.

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21. Contact Information

Questions about these Terms should be sent to:

support@tentwelve1012.com