Shipping policy

Shipping Policy – Ten Twelve Watches


At Ten Twelve Watches, we ship worldwide using trusted international logistics partners. Orders are fulfilled from multiple shipping locations depending on product availability and destination.


We aim to provide the fastest and most reliable delivery method for every order.


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1. Shipping Time


Estimated delivery time is typically 7–14 working days, depending on the destination country and shipping method used.


Delivery times are estimates only and may vary due to customs clearance, courier delays, or peak seasonal demand.


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2. Shipping Methods


Depending on the product and destination, orders may be shipped using reliable international shipping services, including premium express couriers such as DHL, FedEx, or equivalent logistics partners, as well as other trusted international shipping services.


We always select the most efficient shipping method available to ensure timely delivery.


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3. Customs, Duties & Taxes


International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.


These charges are not included in the product price or shipping cost and are the responsibility of the customer.


We are not responsible for delays caused by customs inspections or import clearance procedures.


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4. Shipping Delays


While we aim to ensure timely delivery, Ten Twelve Watches is not liable for delays caused by:


  • Customs inspections or clearance procedures
  • Courier delays (DHL, FedEx, or other logistics partners)
  • Weather conditions or unforeseen logistics disruptions
  • Incorrect or incomplete shipping information provided by the customer


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5. Lost or Delayed Packages


If your package is significantly delayed or suspected lost, please contact us at support@tentwelve1012.com and we will assist you in investigating the issue with the carrier.


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6. Returns & Shipping Costs


If a return is required:


  • Customers are responsible for return shipping costs unless the item is confirmed to be defective, damaged, or incorrect upon arrival
  • Returns must be sent to the designated return address provided during the claim process
  • Shipping costs are non-refundable
  • Approved refunds may have return shipping costs deducted where applicable


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7. Contact


For any shipping-related questions, please contact:


support@tentwelve1012.com