Shipping policy

We ship worldwide through our delivery partners DHL and FedEx using the fastest services available. All parcels will take around 7-14 working days to reach depending on the destination. We are not liable for any delay due to custom inspection.

If your country is not in our delivery list, please contact us.

Shipping

When an order is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country import laws. Such charges are not included in the product price or shipping cost.

To return your product, please kindly return it to our warehouse. You will be responsible for your shipping costs for returning your item. The item is required to ship to our overseas warehouse. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You can always contact us by Instagram/Facebook DM or email us at support@tentwelve1012.com if you have any questions.