Warranty Policy

Warranty Policy – Ten Twelve Watches

At Ten Twelve Watches, we are committed to delivering quality products and customer satisfaction. All products are covered by a limited warranty against manufacturing defects, subject to the terms below.

Warranty coverage may vary depending on the specific product. Where product-specific warranty terms differ, those details will be clearly stated on the product page and will take priority over this general policy.

By completing a purchase, customers acknowledge and agree to the applicable warranty terms for the product purchased.


1. Standard Warranty Coverage

Unless otherwise stated on the product page, all products come with a 1-year limited warranty from the date of delivery.

This warranty covers manufacturing defects in materials or workmanship under normal use conditions.

If a defect occurs within the warranty period, we will assess the issue and provide a suitable resolution, which may include repair, replacement, or other resolution at our discretion.


2. Warranty Claim Requirements

To submit a warranty claim, customers must:

  • Contact us at support@tentwelve1012.com
  • Provide proof of purchase (order number or receipt)
  • Provide clear photo or video evidence of the issue

We may require additional information or inspection before approving a claim.


3. What the Warranty Covers

This warranty covers manufacturing defects such as:

  • Non-functional components upon arrival or during normal use
  • Defects in materials or workmanship
  • Functional failure not caused by misuse or external damage


4. What the Warranty Does NOT Cover

This warranty does not cover:

  • Accidental damage, drops, or impact
  • Misuse, abuse, or improper handling
  • Water or liquid damage (unless stated otherwise)
  • Cosmetic damage such as scratches, dents, or wear
  • Damage caused by unauthorized repairs or modifications
  • Normal wear and tear or aging of the product
  • Use of incompatible third-party accessories


5. Warranty Resolution & Shipping

If a warranty claim is approved, we will determine the appropriate resolution, which may include repair, replacement, or equivalent product substitution.

  • Replacement or repair will be provided for confirmed manufacturing defects
  • In some cases, return of the product may be required for inspection
  • Return instructions will be provided if necessary before sending any item back
  • Resolution will be determined based on the specific case and product condition


6. Important Notes

  • Warranty begins from the date of delivery
  • Warranty applies only to the original purchaser
  • All claims are subject to review and approval
  • Product-specific warranty terms listed on product pages override this policy when applicable


7. Final Agreement

By purchasing from Ten Twelve Watches, customers confirm that they have read, understood, and agreed to this Warranty Policy and any applicable product-specific warranty terms.