退款政策

Return & Refund Policy – Ten Twelve Watches

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Before submitting a return request, please contact us at support@tentwelve1012.com with your order number, reason for return, and clear photo or video evidence where applicable.


1. Return Approval

If your return is approved, we will provide return instructions and shipping details. Items sent back without prior approval will not be accepted.


2. Eligibility for Returns

To be eligible for a return, items must be:

  • In the same condition as received
  • Unworn or unused
  • With original packaging and tags
  • Accompanied by proof of purchase


3. Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at support@tentwelve1012.com so we can assess and resolve the issue.


4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@tentwelve1012.com.


5. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

If approved, refunds will be processed to your original payment method within 10 business days. Banking processing times may vary.

If more than 15 business days have passed since approval, please contact us.


6. Return Shipping

Customers are generally responsible for return shipping costs unless the item is confirmed to be defective, damaged, or incorrect upon arrival.

In cases involving manufacturing defects, we may provide alternative resolutions such as replacement or refund without requiring return, depending on the situation.


7. International Orders

For international orders, including the United States, resolution for defective or incorrect items may be handled through photo or video evidence instead of physical return due to logistics considerations. Each case will be reviewed individually.


8. Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Custom or personalized products
  • Perishable or hygiene-related items
  • Hazardous materials
  • Sale items and gift cards


9. Important Note

Warranty claims and return/refund requests are separate processes. Warranty issues are handled under our Warranty Policy.

Product-specific terms stated on product pages will take priority over this general policy.


10. Contact

For all return and refund inquiries, contact:
support@tentwelve1012.com